Dicyd Privacy Policy
Last Updated: January 2026
Dicyd, Inc. ("Dicyd," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use Dicyd's websites, intake pages, portals, APIs, messaging services, and related services (collectively, the "Services").
By using the Services, you agree to this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to:
- Patients interacting with Dicyd intake pages or messaging flows
- Clinics and clinic staff using Dicyd portals or APIs
- Visitors to dicyd.com and related domains
Dicyd is not a healthcare provider and does not provide medical care. We process information on behalf of clinics to support administrative decision-making prior to appointments.
2. Information We Collect
A. Information You Provide
Patients may provide:
- Name
- Phone number
- Email address
- Insurance carrier and plan details
- Referral or authorization indicators
- Appointment-related administrative information
- Messages submitted via SMS or web intake
Clinics and staff may provide:
- Name, email, role, and login credentials
- Practice and location details
- Configuration, rules, and preferences
- API integration data
B. Information Collected Automatically
We may automatically collect:
- IP address
- Device and browser information
- Log data (timestamps, request paths)
- Message delivery status (e.g., SMS sent/delivered)
- Usage and performance metrics
C. Information From Integrations
If enabled by a clinic, Dicyd may receive limited data from:
- Scheduling systems
- Messaging providers (e.g., SMS gateways)
- Other authorized systems
Dicyd does not scrape or independently source patient data.
3. How We Use Information
We use information to:
- Support intake completion and administrative routing
- Determine appointment readiness states
- Create staff tasks and notifications
- Send transactional messages
- Operate, secure, and improve the Services
- Comply with legal and contractual obligations
Dicyd does not sell personal information or use it for advertising.
4. How We Share Information
We may share information:
- With the clinic associated with the intake or case
- With service providers acting on our behalf (e.g., hosting, SMS delivery)
- When required by law or legal process
- To protect security, rights, or safety
We do not share data with third parties for marketing purposes.
5. HIPAA and Health Information
Dicyd may process administrative health-related information on behalf of clinics.
When acting as a service provider to covered entities, Dicyd functions as a business associate and processes data under applicable agreements.
Dicyd does not:
- Store full medical records
- Provide diagnosis or treatment
- Make clinical decisions
6. SMS and Communications
If you provide a phone number, Dicyd may send transactional messages related to intake or appointment readiness.
- Message frequency varies
- Message and data rates may apply
- You may opt out by replying STOP where applicable
7. Data Retention
We retain information only as long as necessary to:
- Support clinic operations
- Meet legal and contractual requirements
- Resolve disputes
- Maintain system integrity
Retention periods may vary by clinic configuration.
8. Security
We use administrative, technical, and physical safeguards to protect information, including:
- Access controls and role-based permissions
- Encryption in transit
- Audit logs
- Rate limiting and monitoring
No system is 100% secure, but we design Dicyd to be deterministic, auditable, and scoped.
9. Your Choices and Rights
Depending on your role and jurisdiction, you may:
- Request access to your information
- Request correction of inaccurate data
- Request deletion, subject to legal and operational requirements
Requests should be directed to the clinic or to Dicyd using the contact details below.
10. Cookies and Tracking
Dicyd uses limited cookies and similar technologies for:
- Session management
- Security
- Basic analytics
We do not use third-party advertising trackers.
11. Children's Privacy
Dicyd is not intended for use by children under 13. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised "Last Updated" date.
Continued use of the Services constitutes acceptance of the updated policy.
13. Contact Us