How Dicyd Works
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A Decision Gate in Front of Scheduling
Dicyd helps clinics avoid doing work they won't get paid for, by deciding early.
Dicyd is a pre-visit decision layer that sits in front of your scheduler, EHR, and billing systems. Only appointments that are revenue-ready move forward. Everything else is routed, reviewed, or blocked before staff time is wasted.
The Problem Clinics Face
Front desk teams are drowning in preventable work. Every day, your staff spends valuable hours managing appointments that should never have been scheduled in the first place. The result? Wasted resources, frustrated employees, and revenue that slips through the cracks.
Insurance Mismatches
Appointments booked with unsupported insurance plans that your clinic doesn't accept, discovered only when the patient arrives.
Missing Authorizations
Visits that require referrals or prior authorization, discovered too late in the process to salvage the appointment.
Eligibility Gaps
Patients routed into schedules before eligibility is confirmed, creating uncertainty and potential revenue loss.
Reactive Problem-Solving
Staff spending hours each day fixing problems after the fact instead of preventing them upfront.
By the time these issues surface, the cost is already sunk. Your team has invested time, your schedule has gaps, and your patient experience has suffered. There has to be a better way.
What Dicyd Does
Dicyd intercepts appointment requests before they become scheduled visits. Think of it as a smart gatekeeper that evaluates every request using explicit, auditable rules.
Each appointment request goes through a systematic evaluation process that produces a clear, actionable outcome. No ambiguity. No gray areas. Just definitive decisions that protect your revenue and your staff's time.
The system produces three possible outcomes, each with a specific action path that ensures nothing falls through the cracks.
Revenue-Ready
All requirements met. Appointment proceeds directly to scheduling without delay or staff intervention.
Needs Review
Potential issues identified. Routed to appropriate staff member with a specific task and context.
Blocked
Critical requirements not met. Patient stopped before unpaid care occurs, with clear communication.
No guessing. No cleanup later. No wasted effort on appointments that won't generate revenue.
How Dicyd Works
Dicyd operates through a streamlined four-stage process that transforms how your clinic handles appointment requests. Each stage is designed to maximize efficiency while maintaining complete control and visibility.
Intercept
Capture requests from intake pages, SMS, web chat, or API. No scheduler or EHR integration required.
Evaluate
Check intake completeness, accepted payers and plans, referral requirements, authorization rules, and escalation triggers.
Decide
Deterministic decision engine produces clear outcomes with a fully auditable decision trail for compliance.
Route
Auto-approve revenue-ready visits, create staff tasks only when needed, and send booking links only after approval.

Complete Transparency: Every decision Dicyd makes is documented, auditable, and traceable. You'll always know exactly why an appointment was approved, flagged, or blocked.
This Is a Decision System, Not Automation Theater
Too many healthcare technology solutions promise automation but deliver complexity. Dicyd takes a different approach. We're not trying to replace your team with AI or chatbots. We're giving them the infrastructure to make faster, better decisions.
Dicyd is decision infrastructure. It's the layer that ensures automation happens after a clear, defensible decision is made — not before. This means fewer errors, greater accountability, and complete auditability.
Your clinic retains full control while eliminating the busywork that bogs down your front desk. Real efficiency doesn't come from automating everything, it comes from automating the right things at the right time.
Dicyd is intentionally not:
A Chatbot
No conversational AI trying to guess patient intent
A Call Center
No outsourced teams making subjective decisions
A Scheduler
No replacement for your existing scheduling system
An EHR or Billing System
No massive integration project or workflow disruption
The Dicyd Decision Engine
Dicyd's robust decision engine brings unparalleled clarity and efficiency to your clinic's operations. This visual flow demonstrates how every appointment request is systematically processed, ensuring optimal outcomes and preventing revenue leakage.
This structured approach replaces guesswork with a predictable process, turning potential problems into actionable insights. Every decision is transparent, auditable, and designed to optimize your clinic's resources and patient experience.
Auditable & Defensible Decisions
Dicyd’s decision engine meticulously records every step of the appointment evaluation process. This creates a fully traceable and immutable audit trail, empowering your clinic with undeniable proof for every scheduling outcome.
1
Traceable Logic
Every rule application and data point is logged, showing the precise rationale behind approvals, flags, or blocks.
2
Compliance Ready
Automated documentation simplifies regulatory adherence, reducing audit complexities and mitigating risk.
3
Unquestionable Accountability
Clear, immutable records foster transparency and trust, assigning ownership to actions within your operations.
Built for Clinic Operations
Dicyd includes a comprehensive operational control layer designed specifically for how clinic managers and staff actually work. Every feature exists to give you visibility, control, and efficiency where it matters most.
Case Timelines
Complete visibility into every appointment request with evidence, decisions, and actions taken at each step.
Task Queues
Organized workflows for payer verification, referral review, and authorization follow-up. Staff see only what needs their attention.
Manual Overrides
Full reconciliation tools allow authorized staff to override decisions when clinical judgment requires it.
Practice Defaults
Set organization-wide rules with multi-location inheritance. Make exceptions where needed without losing consistency.
Role-Based Access
Granular permissions for owners, administrators, managers, and front desk staff. Everyone sees exactly what they need.
Audit Trail
Complete documentation of who made what decision and when. Essential for compliance and quality improvement.
"Humans stay in control, only exceptions require attention."
This approach reduces cognitive load on your team while ensuring nothing important is missed. Your staff focuses on judgment calls, not data entry or routine checks.
Works With What You Already Have
Healthcare technology implementations are notorious for being disruptive, expensive, and time-consuming. Dicyd deliberately avoids this trap.
Dicyd sits in front of your existing systems, not inside them. This architectural choice means you maintain your current workflows while gaining a powerful decision layer that protects revenue before problems occur.
No Rip-and-Replace
Your scheduler, EHR, and billing systems stay exactly where they are. No migration, no data conversion, no risk.
No Forced Integrations
Dicyd operates independently. Integration is optional and can be phased in when you're ready.
No Workflow Disruption
Your team continues working the way they always have. Dicyd simply prevents problems from reaching them.
Your schedulers, EHRs, and billing systems continue to function exactly as they do today. Dicyd simply decides whether an appointment should reach them. It's a pre-filter, not a replacement.

Implementation in Days, Not Months: Most clinics are fully operational with Dicyd within a week. No lengthy IT projects. No consultant fees. No business disruption.
Built for Multi-Location Outpatient Practices
Dicyd was designed specifically for outpatient clinics operating multiple locations. Centralized control meets location-specific flexibility.
Organization-Level Rules
Set defaults and branding once, apply everywhere
Location-Specific Overrides
Adapt rules to local payer mixes and workflows
Centralized Visibility
Monitor performance across all sites from one view
Unified Billing
One relationship, many clinics, scale without chaos
Why Clinics Choose Dicyd
The benefits of implementing Dicyd extend far beyond simply blocking bad appointments. Clinics report improvements across every aspect of their revenue cycle and front desk operations.
47%
Fewer Unpaid Visits
Dramatic reduction in appointments that don't generate revenue
63%
Less Rework
Staff spend less time fixing problems and more time on patient care
38%
Fewer Cancellations
Reduced last-minute cancellations from insurance or authorization issues
2.4x
Better Predictability
More accurate revenue forecasting and schedule optimization
The Real Impact
Financial
  • More predictable revenue streams
  • Reduced write-offs and bad debt
  • Lower administrative costs per appointment
  • Improved cash flow from faster, cleaner billing
Operational
  • Reduced front desk burnout and turnover
  • More efficient use of clinical schedules
  • Clear accountability for every decision
  • Faster staff onboarding with clear rules
Strategic
  • Data-driven insights into payer mix and trends
  • Ability to confidently expand to new locations
  • Reduced compliance risk with full audit trails
  • Foundation for additional automation initiatives
"This isn't reporting after loss. It's prevention before cost."
Dicyd fundamentally changes the economics of clinic operations by moving decision-making to the earliest possible point in the patient journey.
Ready to Decide Earlier?
If your clinic is tired of fixing problems after patients arrive, Dicyd was built for you. We work with forward-thinking clinic operations leaders who understand that prevention is more valuable than remediation.
The best time to start protecting your revenue was yesterday. The second best time is today.
Decide early. Protect staff time. Only schedule what gets paid.
Join the growing number of multi-location clinics that have transformed their front desk operations with intelligent decision infrastructure.
1
Book Your Demo
30-minute conversation with our team to see Dicyd in action and discuss your specific challenges
2
Custom Configuration
We'll configure Dicyd with your payer rules, locations, and workflows in a matter of days
3
Go Live
Start intercepting appointment requests and protecting revenue with full team training and support
Get in Touch
We're here to help! Reach out to us for any inquiries or support.
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