Dicyd Terms of Use
Last Updated: January 2026
These Terms of Use ("Terms") govern your access to and use of the Dicyd websites, applications, intake pages, portals, APIs, and related services (collectively, the "Services") operated by Dicyd, Inc. ("Dicyd," "we," "us," or "our").
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. What Dicyd Does (and Does Not Do)
Dicyd provides a pre-visit decision layer for outpatient clinics. Dicyd helps determine whether a requested appointment is administratively ready to proceed based on non-clinical intake information (such as insurance, referral status, or administrative requirements).
Dicyd does not:
- Provide medical advice
- Provide clinical triage or diagnosis
- Schedule appointments
- Replace clinic staff, EHRs, or billing systems
- Verify insurance eligibility in real time (unless explicitly stated)
All medical care decisions remain the sole responsibility of licensed healthcare providers.
2. Eligibility
- You must be at least 18 years old to use the Services.
- Clinic users represent that they are authorized by their organization to access and use Dicyd on its behalf.
3. Users and Roles
Dicyd supports multiple user types, including:
- Patients (limited to intake and messaging flows)
- Clinic staff and administrators
- Authorized API users
Access and permissions are determined by role, organization, and location. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
4. Patient Intake and Communications
Patients may interact with Dicyd through:
- Web intake pages
- SMS or other messaging channels
- Limited automated responses
By submitting information, patients authorize Dicyd to process that information solely to support administrative decision-making and routing for the clinic.
Dicyd does not guarantee appointment availability, acceptance, or insurance coverage.
5. SMS and Messaging Consent
By providing a phone number, you consent to receive transactional messages related to intake status or appointment readiness.
Message frequency varies. Standard message and data rates may apply. Consent may be withdrawn by replying STOP where applicable.
6. Acceptable Use
You agree not to:
- Use the Services for unlawful or fraudulent purposes
- Submit false, misleading, or impersonated information
- Attempt to bypass security, rate limits, or access controls
- Use Dicyd as a medical or emergency service
- Interfere with system integrity or availability
Dicyd may suspend or terminate access for violations.
7. Clinic Responsibilities
Clinics remain responsible for:
- Verifying insurance eligibility and coverage
- Obtaining referrals or authorizations
- Scheduling appointments
- Compliance with healthcare, privacy, and billing laws
- Final decisions regarding patient care and appointments
Dicyd provides decision support, not guarantees.
8. APIs and Integrations
Use of Dicyd APIs is subject to:
- Issued API keys
- Rate limits
- Scope restrictions
- These Terms and any applicable integration documentation
Dicyd may modify or discontinue APIs with reasonable notice.
9. Intellectual Property
All content, software, workflows, and designs within Dicyd are owned by Dicyd or its licensors and are protected by intellectual property laws.
You may not copy, modify, distribute, or reverse engineer the Services except as expressly permitted.
10. Privacy
Use of the Services is governed by our Privacy Policy, which explains how we collect, use, and protect information.
Dicyd processes data on behalf of clinics and acts as a service provider, not a healthcare provider.
11. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
DICYD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Dicyd does not warrant that:
- Decisions will be error-free
- Appointments will be accepted or paid
- Coverage determinations are complete or final
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
DICYD SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST REVENUE OR BUSINESS INTERRUPTION.
DICYD'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID TO DICYD BY THE CLINIC IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
13. Indemnification
You agree to indemnify and hold harmless Dicyd from claims arising out of:
- Your use of the Services
- Information you submit
- Your violation of these Terms
- Clinic decisions or patient outcomes
14. Termination
Dicyd may suspend or terminate access:
- For violations of these Terms
- For security or operational reasons
- Upon clinic account termination
Certain provisions survive termination, including disclaimers and limitations of liability.
15. Changes to These Terms
We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
17. Contact Information